Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Nova's Jewellery pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure your jewelry remains tarnish-resistant and beautiful.
How should I care for my jewelry?
To maintain brilliance, we recommend removing your jewelry before swimming or showering and avoiding contact with perfumes or lotions. Store your pieces in the provided Nova's pouch when not in use.
What is your shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
Can I return or exchange my purchase?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer a warranty on your products?
Every Nova's Jewellery piece comes with a 6-month warranty covering manufacturing defects. If your jewelry experiences any structural issues, please contact our support team with your order number.
How do I find my ring size?
We provide a comprehensive Size Guide on our website that includes a printable sizer and conversion charts to help you find the perfect fit before placing your order.